Terms and Conditions

Conditions and procedure of order and return of the goods.

  When processing the order, the buyer must provide the following information:

• Name, surname and father’s name of the buyer

• Delivery address (if required)

• Contact telephone number,

• e-mail address

  After processing of the order, the buyer is acquainted with the information regarding the confirmation of the order and the expected date of the transfer of the order to the delivery service. The specified date depends on the availability of the ordered goods in the seller’s stock and the time required for the processing of your order and delivery.

If in the seller’s stock there isn’t the required amount of the ordered articles, the seller shall inform the buyer through a phone call, which is specified by the buyer at the registration or by sending an electronic message. Buyer may agree to accept the articles on the conditions (for ex., in the amount available in the Seller’s stock) of changing the order and replacing the article with a similar one according to its characteristics or canceling the given position of the article in the order. If the seller does not receive any answer from the buyer within 7 days, the seller reserves the right to cancel the order.

Expected time for the delivery of the article is indicated on the site in the shopping basket of the buyer and it is an approximate one. The real terms of receipt of the order by the buyer depends on the delivery address and region, delivery service, and the terms are not directly dependent on the seller and he is not responsible for their observance by the appropriate service delivery.

  In case of absence of the ordered products in the seller’s stock, including for reasons beyond the control of the seller, the seller has the right to cancel the specified article from the buyer's order and notify the buyer by a phone call or by sending an electronic message according to the data provided at registration.

 In case of cancellation of prepaid order at the request of the buyer, the cost of the canceled article shall be returned by the seller in the way the seller received it initially. Seller shall be entitled to deduct from the funds meant for the return to the buyer his real losses related with the processing and delivery of the order to the buyer or to the destination point selected by the buyer. In case of cancellation of the prepaid order at the request of the seller, the amount of the payment is fully refundable to the buyer.

 Payment for the Goods

Price of the article is indicated on the website. In case of an incorrect price for the article ordered by the buyer, the seller as soon as possible inform on the buyer regarding the confirmation of the order on the revised price or cancellation of the order. If it is impossible to contact the buyer this order shall be canceled. If the order is prepaid, the seller shall return to the buyer the amount in such way that it was prepaid.

  The price of goods on the site can be changed unilaterally by the seller. But for all that the price for the article ordered by the buyer shall not be changed.

Delivery

The delivery is carried out both on the territory of the Republic of Moldova and abroad. Delivery cost is calculated in each case individually, depending on the destination point. Delivery is free throughout the city of Chisinau.

  The Seller undertakes to make every effort to comply with the delivery service‘s delivery terms indicated on the site, however, delays in delivery are possible due to unforeseen circumstances that may occur through no fault of the seller.

 Return of the goods

You can return the article to the address that was indicated on the received package within seven days from receipt, attaching a filled in claim concerning the return of the article in a free form. Within 20 days after receiving the article and a written claim, we will return the money for the purchase excepting the cost of delivery.

Please, contact our online store collaborators, if you have any difficulties in returning the goods.

 Payment terms and payment cancellation

Payment methods

For your convenience, online store Platki.md offers for its customers the following options for payment of the goods:

• Cash

You pay by cash the courier when you receive the article and after you check it in the presence of the courier.

In case of independent taking out of the order you shall pay by cash in our store "Shawls of Russia" located at the address: R.M., Chisinau city, 23/1 Decebal Street, Jumbo Trade Center, 5th floor, office 557. 

• Payment by credit card via the Internet

You can pay directly at the time of registration. Payment is made online, with the help of Visa or MasterCard. At the appropriate step of the procedure of order processing you will be required to fill in the information about your bank card.

 Payment cancellation.

If you paid the order by bank card and then rejected the order, the return of the transferred payment shall be made on your bank account (card).